Ubona’s Cloud based managed services platform today servers millions of calls every day for it’s clients whether it is order confirmation call, order status related call, payment refund status or reminder for repayment of EMI amount, every use case is handled by Ubona’s platform in an automated manner with precise time of call enabling better call pickup and with best in class IVR experience for customers.
Problems solved in automated outbound calling space:
- Dynamic IVRs based on business rules and use cases
- Improve in call pickup rate
- Integration with APIs for both calling as well as response at runtime
- Dynamic reporting with 360 degree view
How we helped a large food delivery company bring down call recording costs with a futuristic solution
Food delivery business presents a unique set of challenges, with communication being as crucial as timely and correct delivery. Looking to scale with efficiency, a large food delivery organization decided to minimize their call recording cost with a world-class solution that offered the highest reliability.
The food tech major was saddled with costly imported solutions and wanted to bring down costs with a more efficient system built in India. From the start, they were clear that they wanted to replace their costly logger with a solution that could be deployed in a large setup without involving call center vendors.
We helped here with our state-of-the-art call recording solution that offered unique distributed passive recording architecture with a centralized view to search and download recording clips easily. Our solution provided comprehensively collected call logs to implement call tagging and speech analytics.
No involvement of call center provider
Flexible and extensible to include all calling scenarios and business needs
Centralized control on call data in the most cost effective way