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Reimagine
customer
experience.
Redefine innovation.
Our state-of-the-art technologies are the building blocks of product offerings that create memorable customer
experiences and successful businesses.
Enterprises with large customer environments have piggybacked on our ultra high-performance solution stacks to go from where they are today to where they want to be tomorrow. Your company could be next.
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Cloud telephony
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Speech recognition
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Natural language processing and intent
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Guided web browsing
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Secure payment
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Video stack
![](https://www.ubona.com/wp-content/uploads/2021/03/Passive-call-recording.png)
Passive call recording
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Speech analytics
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Speaker verification
![](https://www.ubona.com/wp-content/uploads/2021/03/Audio-fingerprinting.png)
Audio fingerprinting
![](https://www.ubona.com/wp-content/uploads/2021/03/Image-recognition.png)
Image recognition
Cloud telephony
- AI-powered cloud telephony
- Scalable infrastructure to handle millions of calls in a cost-effective manner
- Optimized for wide-ranging enterprise and carrier-grade applications
- Solid security and complete data protection with best-in-class reporting and analytics
- Modern-day solutions for customer interaction automation with input as DTMF or speech in all major languages
- Supports both inbound and outbound flows
- Top-of-the-range voice application design with speech recognition
- Flexible flow implementation for any business process with lowest TAT
- 360-degree data visibility
Passive call recording
- No-touch passive call recording by analyzing VoIP packets in the network
- Highly scalable and supports all call scenarios
- Open and customizable
- Captures data, voice, audio, and video information without interfering with calls
- Easy installation and administration
- Integrable and interoperable
- Enables call monitoring and tracing; detects/prevents malicious calls
Speech analytics
- Intelligent system that identifies the topics of interest from speech files
- Allows drilldown for further analysis
- Supports detection of audio characteristics to interpret emotional cues for quality assurance purposes
- Analyzes live or recorded calls
- Provides performance insights
- Improves contact center performance
- Reduces call volumes
- Improves sales and increases savings across functions
Audio fingerprinting
- Cutting-edge acoustic fingerprinting technology to identify music or song belonging to any genre or language
- Specifically designed to withstand environmental noises and distortions linked with feature-phone recordings
- Architected to deliver unparalleled scalability and performance with high precision
- Audio-matching technology to identify music and advertisement