Ubona’s Cloud based call center deployed at Freshmenu delivers significant value to their operations serving all forms of customer interactions in a 27/7 operating call center environment. It has all modern day features required to run the call center without the overhead of managing and maintaining hardware, Telephony lines and software components. Ubona’s superior call handling capability and call quality have provided phenomenal values in Freshmenu’s customer connect management for both Inbound and outbound calls.
Problems solved in cloud contact center space:
- Inbound call handling with a superior automatic call distribution mechanism
- Automating call flows for inbound call enquiry without agent attending to the call
- Seamless integration with Freshmenu’s App and Site’s order status management
- Improving agent performance by introducing customized call handling logic
How we brought financial businesses of a conglomerate under a single cloud contact center and automated operations
Under the umbrella of this Indian multinational conglomerate are companies dealing with life insurance, health insurance, mutual funds, housing finance, trading, and loans. The enterprise required a solution to centralise and streamline operations across its various companies and locations.
The enterprise faced major challenges as they ran operations across the board and through outsourced BPOs distributed in different locations. They were looking for better process management, operations, and manageability using a single and centrally operable product.
We brought the group of financial companies under a single cloud contact center deployed and managed by us. Our solution powered inbound/outbound call centers, inbound/outbound IVRs, self-service management, and bots. We helped the conglomerate gain better visibility of their operations, improving process efficiency by 200% and reducing costs by 70%.
Single and centrally operable product
Inbound self-service IVR on cloud with all integrations and voice-enabled flows
Best of breed customer experience
Adherence to cross-company regulatory requirements