Reimagine
customer
experience.
Redefine innovation.
Our state-of-the-art technologies are the building blocks of product offerings that create memorable customer
experiences and successful businesses.
Enterprises with large customer environments have piggybacked on our ultra high-performance solution stacks to go from where they are today to where they want to be tomorrow. Your company could be next.
Cloud telephony
Speech recognition
Natural language processing and intent
Guided web browsing
Secure payment
Video stack
Passive call recording
Speech analytics
Speaker verification
Audio fingerprinting
Image recognition
Cloud telephony
- AI-powered cloud telephony
- Scalable infrastructure to handle millions of calls in a cost-effective manner
- Optimized for wide-ranging enterprise and carrier-grade applications
- Solid security and complete data protection with best-in-class reporting and analytics
- Modern-day solutions for customer interaction automation with input as DTMF or speech in all major languages
- Supports both inbound and outbound flows
- Top-of-the-range voice application design with speech recognition
- Flexible flow implementation for any business process with lowest TAT
- 360-degree data visibility
Speech recognition
- State-of-the-art solution to understand what customers say using even basic phones
- Designed to withstand high ambient noise and accent variations in telephony
- Supports all Indian languages and open for extension
- Built to deliver best-in-class accuracy and performance
Natural language processing and intent
- Works in addition to speech recognition to create domain-specific vocabulary for the most effective conversation and intent detection
- Infinitely scalable and improves with time
- Detail logs, reports, and analytics
- Extendable
Guided web browsing
- Voice-assisted co-browsing technology to guide customers to complete their transactions
- Differentiated customer experience
- Real-time end-to-end assistance
- No downloads, installations, or plugins
- State-tracked and secure
Secure payment
- Payment stack that meets all security standards
- Optimized for mobile phones
- Convenient and connected method in telesales and call centers for payment collection
- Smooth and seamless settlement on phone with all payment instruments, including smooth UPI flow
Video stack
- End-to-end video telephony with recording, security, snapshot, and interactivity
- Engineered for extreme scalability and quick turnaround
Passive call recording
- No-touch passive call recording by analyzing VoIP packets in the network
- Highly scalable and supports all call scenarios
- Open and customizable
- Captures data, voice, audio, and video information without interfering with calls
- Easy installation and administration
- Integrable and interoperable
- Enables call monitoring and tracing; detects/prevents malicious calls
Speech analytics
- Intelligent system that identifies the topics of interest from speech files
- Allows drilldown for further analysis
- Supports detection of audio characteristics to interpret emotional cues for quality assurance purposes
- Analyzes live or recorded calls
- Provides performance insights
- Improves contact center performance
- Reduces call volumes
- Improves sales and increases savings across functions
Speaker verification
- Next-generation solution to identify and authenticate
customers using voice biometrics - Designed to retrieve voice characteristics â independent
of speech, accent, and call quality â for verification in a fast and scalable manner - Authentication via free speech and passphrase
Audio fingerprinting
- Cutting-edge acoustic fingerprinting technology to identify music or song belonging to any genre or language
- Specifically designed to withstand environmental noises and distortions linked with feature-phone recordings
- Architected to deliver unparalleled scalability and performance with high precision
- Audio-matching technology to identify music and advertisement
Image recognition
- Cloud-based image recognition technology to match a mobile photograph with millions of target pictures within a short time
- Fast and accurate image-matching technology that is robust against glare, rotation, crop, perspective, and blur.
